- The Year of Care Pilot Programme
- The policy context
- Why Year of Care? The case for change
- What works for LTCs
- Care planning - what is it?
- The benefits
- The care planning training support programme
- Information technology
- Commissioning and Year of Care
- Involving and engaging patients and the public
- Needs assessment for self management support
- Commissioning care planning – the nuts and bolts including currencies and tariffs
- Non traditional provider development and menu of care
- Care Planning and diabetes service redesign
- The YOC Commissioning Model for long term conditions
- About us - Year of Care Partnerships
- Contacts
- Year of Care resources
- References
- Year of care forum
- Year of care document library
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Involving and engaging patients and the public
The Year of Care programme was focussed on a more collaborative approach to care, with the aim of supporting self management and improving the day to day lives of people with diabetes. The programme addressed two aspects of user involvement and engagement, both of which were critical to success.
Care Planning: the engaged and informed individual - Chapter 6 (PDF 1.1KB)
‘Engagement’ in self care, leading to better quality of life and health, is not only an outcome of care planning but also an essential ingredient of the care planning process itself (the left wall of the Care Planning House).
Key messages
- Engaging people in care planning involves a variety of methods beyond
‘providing information’.
- These must be tailored for
individuals, and local barriers must be actively identified and addressed.
- Extra resource may be needed
for disadvantaged groups.
- Those with literacy, access or
other issues may be doubly disadvantaged if they are not distinguishable in
some way from more advantaged populations.
Special means to identify their needs will be important.
User engagement in commissioning and design - Chapter 11 (PDF 1MB)
Chapter 11 (PDF 1.1MB) discusses issues of wider patient and public engagement across communities to inform design, delivery and commissioning of local diabetes. This had major impact in the most disadvantaged communities.
Key messages
- One
size does not fit all – a variety of engagement methods needs to be used
- Both
the engagement of individuals in care planning and the wider involvement needs itself to be resourced and
commissioned
- Detailed
examples of effective local solutions are provided in the case studies.
- This experience should be of interest to developing Health and Well being Boards
