- The Improvement Strategy - Vision
- The Improvement Strategy - Objectives
- The Improvement Strategy - Measures
- Involving the right people
- Project and programme management
- Identify solutions
- Plan your actions
- Try out actions
- Evaluate the results of the actions
- Modify the actions
- Implement and spread amended approach
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The Improvement Strategy - Vision
What will the ideal service would look like?
Adopting a continuous improvement approach, will allow providers to continually seek quality improvements or improvements to service provision. By setting out a desired end point or vision allows a process of collaborative discussion to take place. The outcome of the collaborative discussion should define the service or pathway that will be improved.
When seeking to improve a service or pathway, it is important to include representatives who deliver the service across the pathway to ensure that all relevant parties sign up to the vision or the desired change.
Some of the most effective improvements to a service or pathway are achieved when feedback from service users and carers is sought, therefore it is important to include people who use the service in the improvement process, see People Involvement.
The discussion about the desired vision or service improvement should be clinically or patient led. The discussion should start with a presentation of information or data which outline why an improvement is needed. The group should be taken through a structured discussion that will answer each of the questions above.
It may be beneficial to map out the process of improvement using a Process Mapping tool.
The vision discussion should be clinically or patient led. The discussion should start with a presentation of the facts which spell out why an improvement is needed. The group should be taken through a structured discussion that will answer each of the questions above.
Try to summarise your vision in no more than 2 sentences before you move onto: