- The Improvement Strategy - Vision
- The Improvement Strategy - Objectives
- The Improvement Strategy - Measures
- Involving the right people
- Project and programme management
- Identify solutions
- Plan your actions
- Try out actions
- Evaluate the results of the actions
- Modify the actions
- Implement and spread amended approach
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Improvement Strategy - Measures
How will you know the objectives have been achieved?
As part of establishing the vision for what the ideal service looks like and the objectives required to deliver it, the project team will have identified information or data that will be needed to measure the improvement.
This stage will involve selecting a range of measures that will demonstrate improvement against the agreed objectives. This will also require a discussion around the expectations of the impact of the service improvement. A process for monitoring service improvement will also need to be considered.
Selecting appropriate measures will be dependent upon the area of service that is being looked at for improvement. They should ideally capture outcomes measures for patients for health, wellbeing and experience, however process measures, are often equally applicable where an improvement to a process or part of a pathway is being considered.
The working group may also wish to consider any unintentional effects of the changes and how these can be measured. This is particularly relevant if one area of a pathway is being reviewed and may have a knock-on effect on another part of the pathway.
Having set the improvement strategy through setting the vision, the objectives and the measures, the detailed improvement work can be initiated. This work can involve using a range of tools and links to support you as you work through a six-point improvement cycle to: